FAQs
General Questions
Our combination of experienced professionals, eco-friendly cleaning solutions, and commitment to customer satisfaction ensures a superior service experience for every client.
Yes, we stand behind our work with a 100% satisfaction guarantee. If you’re not completely happy with our services, we’ll make it right.
You can easily request a free, no-obligation estimate through our website or by contacting us directly via phone or email.
Absolutely, all our technicians are fully insured and bonded, providing you peace of mind when you choose Best Clean for your cleaning needs.
Carpet Cleaning FAQs
We recommend professional carpet cleaning at least once a year to maintain its appearance and longevity, more frequently for high-traffic areas or homes with pets and children.
We primarily use hot water extraction, also known as steam cleaning, for its deep-cleaning capabilities, ensuring your carpets are thoroughly cleaned and refreshed.
While we can remove most stains with our advanced cleaning techniques and solutions, some stains that have set for a long time may be more challenging to eliminate completely.
Typically, carpets dry within 6 to 12 hours after cleaning. We recommend keeping the room ventilated to speed up the drying process.
Absolutely, we use eco-friendly and non-toxic cleaning solutions that are safe for all members of your family, including pets and children.
Fine Carpet Cleaning FAQs
Fine Rug Cleaning is specifically tailored to address the unique needs of high-value, delicate rugs. This service utilizes gentler cleaning methods and specialized solutions that are safe for fine fibers, preserving the rugs integrity, color, and texture, unlike standard cleaning which may be too harsh for such exquisite pieces.
Yes, our Fine Rug Cleaning service is designed to safely clean all types of fine rugs, including antique, oriental, and other specialty rugs. Our expert technicians are trained to recognize and treat the specific needs of each unique piece, ensuring careful handling and effective cleaning.
We recommend having your fine rugs professionally cleaned every 12 to 18 months, depending on foot traffic and the rugs exposure to dirt and potential staining. Regular cleaning helps preserve the beauty and longevity of your fine carpets.
Absolutely not. Our Fine Rug Cleaning process is specifically designed to protect and care for delicate fibers. We use gentle, eco-friendly cleaning solutions and techniques that effectively clean while safeguarding your rugs delicate fibers, ensuring no damage occurs during the cleaning process.
Wool rugs need to be washed. Other methods leave behind soil and residue that can damage the fibers. They need to be sent out to a rug washing facility. Wool can hold pounds of soil , and washing is the best way to remove it.
Cotton and silk rugs are also washed. Especially with silk, a rug specialist needs to be hired. There are a wide range of natural fiber rugs (sisal, jute, viscose, hemp, etc.) that a Best Clean rug specialist can identify how best to clean them.
Synthetic fibers are the same fibers used in most wall-to-wall carpet: It can be cleaned using the same carpet cleaning machines. However, most professional rug cleaners will still remove the rugs from the home to clean in order to do a more thorough job and not risk discoloration or damage to the flooring under the rug.
The cleaning process typically takes a few hours, depending on the size and condition of the rug. We recommend removing any fragile items from the room and doing a light vacuuming before our team arrives. Our technicians will handle the rest, including any necessary furniture moving, to ensure a thorough and efficient cleaning.
Tile Cleaning FAQs
We use specialized cleaning solutions and high-pressure hot water extraction to deep clean tiles and grout, effectively removing dirt, grime, and bacteria.
Yes, our cleaning process can significantly restore the original color of your grout, making your tiles look as good as new.
Yes, after cleaning, we recommend grout sealing to protect it from future staining and make it easier to clean.
We suggest professional tile cleaning every 12 to 18 months, depending on foot traffic and usage, to maintain their appearance and hygiene.
Yes, we use a range of products specifically designed to be safe and effective for cleaning various tile materials, including ceramic, porcelain, and natural stone.
Stone Cleaning FAQs
Yes, we have the expertise and the right products to clean a variety of natural stones, including marble, granite, limestone, and slate, tailoring our approach to each type.
We use pH-neutral cleaning solutions and soft brushes to ensure thorough cleaning without damaging the stone, followed by appropriate sealing techniques.
Stone cleaning removes dirt and stains from the surface, while polishing involves refining the stone’s surface to a smooth, shiny finish.
To maintain its beauty and integrity, we recommend having natural stone professionally cleaned and inspected at least once a year.
Professional cleaning can mitigate lighter etch marks, but deeper etches may require polishing or restoration services.
Concrete Cleaning FAQs
We utilize industrial-grade pressure washers combined with specialized cleaning solutions to deeply penetrate and lift dirt, oil, and stains from concrete surfaces.
Yes, our concrete cleaning process is effective at removing oil stains and a wide range of other stubborn marks from driveways and other concrete surfaces.
Absolutely, we recommend sealing concrete surfaces post-cleaning to protect them from future staining and weathering.
The duration varies based on the size and condition of the concrete area, but most residential jobs are completed within a day.
Yes, we ensure that our cleaning products and methods are eco-friendly and safe for your landscaping and the environment.
Upholstery Cleaning FAQs
We can clean a variety of upholstery materials, including fabric, leather, and synthetic blends, tailoring our approach to the specific needs of each material.
We assess the type of material, the level of soiling, and the manufacturer’s recommendations to choose the safest and most effective cleaning method.
Yes, our deep cleaning process and specialized deodorizing treatments are effective at eliminating pet odors from upholstery.
Drying times vary, but most upholstery is dry and ready to use within 24 hours after cleaning.
Yes, like all our cleaning services, we use non-toxic, eco-friendly cleaning solutions that are safe for everyone in your home.